Cancellation Policy

Your therapist’s time is valuable, please respect our professional time. Please allow 12 hours prior to your appointment to cancel to avoid a late cancellation fee. Late cancellations will be charged half of the treatment cost.

NO-SHOWS will be charged for the full treatment cost. Clients who arrive late will be accommodated as time is available and charged for the full treatment cost of the original appointment.

Requirements of our Clients


What the client can expect from their RMT

- Clients are always treated with respect and dignity

- Privacy and confidentiality are maintained at all times

- Clients are provided with a competent, professional massage each time they come for an appointment

- Accurate records are kept and charts reviewed before each session

- RMTs stay current with information and techniques through reading, receiving weekly massages, and taking at least one workshop yearly

- Personal and professional boundaries are respected at all times.

- Clients are draped with a sheet or towel at all times during the massage. Only the part of the body being worked are undraped at any time.

- Massage are customized to the client’s needs

- If clients feel uncomfortable for any reason, treatments may be modified or terminated at any time. Charged fees are subject to the condition of treatment termination.

- All equipment and supplies are clean and safe

-RMTs perform services for which we are qualified (physically and emotionally) and able to do, and refer clients to the appropriate specialist when work is not within the scope of the massage therapy practice.

- We are available to clients from 9 am to 7pm, and clients can reach us through email or voice mail, 24 hours

- Calls are returned within 24 hours

- RMTs do not diagnose

- A fair price is charged for service and offer a discount and special offers when appropriate

- We do not provide direct billing for insurance, but we may assist clients filling out the appropriate forms

- If we need to cancel, we will do so within 12 hours whenever possible

- If a client is dissatisfied with a massage and no other arrangement can be agreed upon, a 50% refund of the session is honoured


Why do Massage Therapists charge HST


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